Luimoto

Luimoto | Help Center

Everything you need to know about Shipping, Returns & Exchanges at Luimoto.

Shipping, Returns & Exchanges

Top questions from customers and fans alike!

Seat Covers FAQs

Gel Insert (Gold Gel) FAQs

Tank Pads (Tank Leaf) FAQs

Custom Orders

If your region has the local currency option activated, then you will be notified upon visiting the website, otherwise all prices are displayed in US Dollars (USD). Local currencies are based off of the daily exchange rate against the USD.

If your region has the local currency option activated, then you will be notified upon visiting the website, otherwise all prices are displayed in US Dollars (USD). Local currencies are based off of the daily exchange rate against the USD.

Can I purchase using my local currency?

Yes, you can update the details of your order after placing it. To do so, please contact our customer support as soon as possible with the correct details. For instance, if you have ordered the wrong color or selected the wrong seat cover for your mo

Yes, you can update the details of your order after placing it. To do so, please contact our customer support as soon as possible with the correct details. For instance, if you have ordered the wrong color or selected the wrong seat cover for your motorcycle model, you can provide us with the correct color or the correct model specifications. Once you have provided the correct details, we will update your order accordingly and ensure that it is shipped out promptly. If you notice the mistake before the order has been processed, we can make the change without any issue. It&apos;s important to act swiftly because once an order is shipped, we may not be able to make the changes. Prompt communication is key for a smoother resolution. (REF.CYAI240429)

Can I change the details of my order after placing it?

Thank you for your inquiry about returning an order. We are committed to ensuring a smooth return process for our customers. Here are the steps you need to follow to return an item:. 1. Return the unused item in its original packaging rolled up the s

Thank you for your inquiry about returning an order. We are committed to ensuring a smooth return process for our customers. Here are the steps you need to follow to return an item: 1. Return the unused item in its original packaging rolled up the same way as it was received to avoid any damage or creases. Items must be returned within a specified date range from the date of purchase. Returns that arrive after 30 days from the issue date of the return authorization may be subject to a restocking fee. 2. Clearly write the return authorization number, which you should receive from customer service, on the outside of the package. 3. Ship the item using the post office to avoid any additional fees. Other shipping companies like UPS or FEDEX may impose brokerage fees upon delivery which will be deducted from your refund. 4. If required to fill out a content description form when shipping, make sure to describe the item as &quot;return: seat cover&quot; and include a certain monetary value if necessary. This value will be provided by our customer service team. 5. The item should be sent to our address in Vancouver, BC. Please make sure to send it to the correct location provided by our customer service team. Please ensure to follow these instructions carefully. Improper labeling or shipping that results in additional fees will result in deductions from your refund. When your return package is received, we will notify you immediately and begin processing your refund, which will be the amount paid for the item minus any shipping charges. We hope this information helps, and we look forward to assisting you with your return. (REF.CYAI240429)